Policies
Exchange and Refund Policy for CELLPLUG
*30-Day Exchange Policy for Defective Phones:*
We at CELLPLUG are committed to providing our customers with high-quality products. In the event that you receive a defective phone, we offer a 30-day exchange policy. Please contact our customer service within 30 days of receiving your purchase to initiate the exchange process. The defective phone will be replaced with a similar model, subject to availability.
*Return Conditions for Phones with Passcodes, Samsung Account, iCloud:*
Phones returned with passcodes, linked Samsung accounts, or iCloud accounts will be promptly returned to the customer. It is the responsibility of the customer to ensure that these security features are disabled before initiating a return.
*Refund Policy and Restocking Fee:*
Customers requesting a refund, even within the warranty period, will be subject to a 25% restocking fee. This fee helps cover the costs associated with processing the return and restocking the item.
*Return Shipping Requirements:*
Phones must be returned in the same condition as they were shipped to the customer. Ensure all accessories, packaging, and documentation are included. Failure to meet these conditions may result in a delay in processing your return.
*Exclusion of Warranty for Broken or Damaged Devices:*
Please note that devices that are broken or damaged are not covered under our warranty. We recommend thoroughly reviewing our grading policy before making a purchase to understand the condition of the phone.
*Grading Policy:*
Our grading is based solely on the appearance of the phone. Please read our grading policy carefully before making a purchase, as no refunds or exchanges will be granted due to the physical condition of the phone.
*Battery Health Disclaimer:*
Battery health can range from 70% to 100%, and it is not determined by the grading of the phone. This natural variation is within acceptable industry standards and is not considered a defect.
By making a purchase from CELLPLUG, you acknowledge and agree to abide by the terms and conditions outlined in this policy. If you have any questions or concerns, please contact our customer service team for assistance. We appreciate your business and strive to provide a positive shopping experience for all our customers.
*Shipping Information:*
*Order Processing:*
Orders will be processed and shipped within 2-3 business days from the date of purchase. Once your order has been shipped, you will receive a confirmation email with tracking information.
*Shipping Responsibility:*
CELLPLUG is not responsible for any packages that are lost or damaged during shipping. It is the customer's responsibility to inspect the package upon delivery and report any issues to the shipping company.
*Lost or Damaged Packages:*
In the unfortunate event that your package is lost or damaged during transit, please contact the shipping company directly to initiate an investigation and file a claim. We recommend keeping all packaging materials and documentation for the claims process.
*Delivery Address:*
Please ensure that your shipping address is accurate and complete. CELLPLUG is not responsible for packages delivered to incorrect addresses provided by the customer.
*Shipping Confirmation:*
Once your order has been shipped, you will receive a shipping confirmation email with the tracking number. Please use this information to track the status of your delivery.
By completing a purchase with CELLPLUG, you acknowledge and agree to the terms outlined in our shipping policy. If you have any questions or concerns regarding your order, please contact our customer service team for assistance.
Thank you for choosing CELLPLUG. We appreciate your business and strive to provide a seamless and reliable shopping experience for our valued customers
*30-Day Exchange Policy for Defective Phones:*
We at CELLPLUG are committed to providing our customers with high-quality products. In the event that you receive a defective phone, we offer a 30-day exchange policy. Please contact our customer service within 30 days of receiving your purchase to initiate the exchange process. The defective phone will be replaced with a similar model, subject to availability.
*Return Conditions for Phones with Passcodes, Samsung Account, iCloud:*
Phones returned with passcodes, linked Samsung accounts, or iCloud accounts will be promptly returned to the customer. It is the responsibility of the customer to ensure that these security features are disabled before initiating a return.
*Refund Policy and Restocking Fee:*
Customers requesting a refund, even within the warranty period, will be subject to a 25% restocking fee. This fee helps cover the costs associated with processing the return and restocking the item.
*Return Shipping Requirements:*
Phones must be returned in the same condition as they were shipped to the customer. Ensure all accessories, packaging, and documentation are included. Failure to meet these conditions may result in a delay in processing your return.
*Exclusion of Warranty for Broken or Damaged Devices:*
Please note that devices that are broken or damaged are not covered under our warranty. We recommend thoroughly reviewing our grading policy before making a purchase to understand the condition of the phone.
*Grading Policy:*
Our grading is based solely on the appearance of the phone. Please read our grading policy carefully before making a purchase, as no refunds or exchanges will be granted due to the physical condition of the phone.
*Battery Health Disclaimer:*
Battery health can range from 70% to 100%, and it is not determined by the grading of the phone. This natural variation is within acceptable industry standards and is not considered a defect.
By making a purchase from CELLPLUG, you acknowledge and agree to abide by the terms and conditions outlined in this policy. If you have any questions or concerns, please contact our customer service team for assistance. We appreciate your business and strive to provide a positive shopping experience for all our customers.
*Shipping Information:*
*Order Processing:*
Orders will be processed and shipped within 2-3 business days from the date of purchase. Once your order has been shipped, you will receive a confirmation email with tracking information.
*Shipping Responsibility:*
CELLPLUG is not responsible for any packages that are lost or damaged during shipping. It is the customer's responsibility to inspect the package upon delivery and report any issues to the shipping company.
*Lost or Damaged Packages:*
In the unfortunate event that your package is lost or damaged during transit, please contact the shipping company directly to initiate an investigation and file a claim. We recommend keeping all packaging materials and documentation for the claims process.
*Delivery Address:*
Please ensure that your shipping address is accurate and complete. CELLPLUG is not responsible for packages delivered to incorrect addresses provided by the customer.
*Shipping Confirmation:*
Once your order has been shipped, you will receive a shipping confirmation email with the tracking number. Please use this information to track the status of your delivery.
By completing a purchase with CELLPLUG, you acknowledge and agree to the terms outlined in our shipping policy. If you have any questions or concerns regarding your order, please contact our customer service team for assistance.
Thank you for choosing CELLPLUG. We appreciate your business and strive to provide a seamless and reliable shopping experience for our valued customers